The Accord Partnership and Premier Business Audio are hosting a free seminar that will help contact centre budget holders and decision makers to discover the tactical, ‘quick win' initiatives being successfully deployed by contact centres to enhance service delivery and drive down costs in the current economic climate.
Capita will provide key insights into the innovative changes to working practices that flagship contact centres have been implementing over the last six months to meet the changing business priorities. They will also be taking the lid off the speech recognition market with a pragmatic review of the latest technologies.
Merchants will be presenting the key findings from the Global Contact Centre Benchmarking Report which will enable organisations to support and define benefits in the contact centre environment. This will include driving down costs whilst ensuring the delivery of the highest level of service in the face of declining economic conditions.
Accord will be revealing the top three tactical initiatives that are being adopted by the UK's most innovative contact centre operations to weather the economic storm over the coming months. They will show how recession beating initiatives are being applied by blue chip organisations focusing on improving first call resolution and enhancing contact centre performance to deliver growth in the face of serious business challenges.
Premier Business Audio will show how professional call centre audio and marketing can produce call centre efficiencies including reducing caller abandonment, increasing sales and even reducing agent turnover. They will show how measurable operational benefits and cost savings that will make even the most hardened finance directors sit up and take notice in these recessionary times can be achieved. This entertaining presentation will explore the science behind this technology using many real, and often amusing, examples of best and worst practice.
The seminar is being held on Wednesday 4th March 2009 1.30pm - 5.00pm at Institute of Directors, City Hub, New Broad Street House, 35 New Broad Street, London EC2M 1NH
To register for this free event either telephone Will Hawkins on 01256 897 627 or via email will.hawkins@
