Customer Complaints Management System
Autoscribe's Feedback system allows not only the registration and management of customer complaints, but also, compliments and comments on staff and products can be stored in the system.
Additionally upon registration of the complaint, the system can be automated to generate tasks, assign tasks/product testing and email or fax alert key staff/management.
Management reports and KPI (Key Performance Indicator) charts can be easily created to indicate trends such as total complaints and complaints per product.
Optionally checks can be made to highlight customers registering frequent complaints or frequently complained about products/tasks. Interactive, flexible sorting of data provides rapid answers to questions maintaining good customer relations.
Key performance indicators allow management to easily visualize and assess key data and to assign target completion dates.
The software is available as an out of the box product, as a module of Matrix Gemini LIMS (Autoscribe’
A unique feature of the Feedback system is that the configuration tools AUTOMATICALLY build screens for client / server AND for the web browser AND Citrix delivering the same user experience however they access the system. This dramatically reduces the effort required to deploy, maintain, validate and train the product whilst allowing for a mixed web/desktop deployment suited to the end user environment.
Systems may also be implemented as a hosted / managed web service environment for global deployment with minimal effort required by the end-user site to maintain the system.
For further information or to arrange your personal demonstration please contact matrix@autoscribelims.com
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