Business Websites Fast
The South African based online marketing company Lutho.com is now more interactive with their SME clients and visitors who visit their site.
With Lutho’s new online chat feature anyone who has a query about the Lutho system, their services, or need advice on websites, hosting, SEO or CMS etc. can now make use of this quick and easy medium to communicate with the Lutho.com Support Team and receive expert advice live.
Instant messaging (IM) allows effective and efficient communication between clients, users, friends and work colleagues. This form of media breaks the corporate jargon that most companies use when they talk to their clients. Instant messaging brings back the personal touch to business.
“Most people prefer to communicate with online chat for a couple of reasons, its quick and easy; its informal, you can respond instantaneously without the interruptions of a telephone that rings. People tend to be more open about how they feel and think about certain topics. That is why Lutho.com decided to have this feature on our site, to encourage SMEs and visitors to chat to us if they have any questions. It helps us to execute customer service fast and effectively, we also get the opportunity to build a personal relationship with our customers and give them the expert advice they need in an instant. I personally believe our online chat makes us more hands on in our work. Quick customer service is what we strive for” says Gratia Botes, Lutho’s Support and Public Relations Manager.
Some of the practical reasons for using instant messaging are that most organizations are becoming more information based and the need for effective knowledge sharing, team work amongst employees has become vital and with instant messaging you can respond and share information quicker amongst each other, you can also co-ordinate meetings. You have the freedom to chat from anywhere in the world without the expensive costs of phone calls and roaming. Lutho.com took all these factors into consideration and wants to be a company that is available to anyone anywhere who need assistance in website design, the Lutho system, or have general queries about the services that they offer.
One of the biggest advantages for small and medium businesses and other users is that Lutho’s online chat is online from nine o’clock in the morning till 6pm in the evening. All Lutho’s support departments;
IM also has a couple of negatives. There is a big security risk; computers can be infected with spyware and viruses. The biggest disadvantage of IM is that a lot of people in organizations abuse it. Companies of all types must protect themselves from the liability of their employees’ inappropriate use of IM. The informal, immediate and anonymous nature of instant messaging makes it a candidate for abuse and intellectual leakage of important and confidential information.
Keeping all this in mind you can embrace the technology of instant messaging as Lutho.com did and improve your business to give the best customer service as possible, quick and effectively with instant messaging.
About Lutho.com
Lutho provides business websites, fast. More information on the company and its products can be found on the company's website at http://www.lutho.com/
