Messages Plus Answering Service of New York has opened an exclusive stand alone bilingual answering service. The nationwide answering service and dispatch center has always had bilingual capabilities, but the need for English-Spanish call centers has increased dramatically in the past few years. The decision to form a division that is entirely staffed with bilingual agents is a move that sets the Manhattan answering service apart from their competitors.
While many services have bilingual capabilities, this feature is only as good as the abilities of their operators. Services will often have a handful of customer service representatives who can speak Spanish. When these operators are not on schedule or do not report for their shift, the service no longer retain the ability to service the callers needs.
The ability to service the bilingual businesses and professionals is becoming a necessity, especially in today’s changing business environment. Messages Plus President, Cecile Williams, stated that becoming a one hundred percent bilingual call center opened a whole new market for their answering service. “I don’t believe that businesses realize right now that they could be making more money if they had more clientele,” Mrs. Williams said. “And they’d have more customers if more people felt like the service was catering to their needs. Ultimately, people will listen because money is the ultimate goal.” Being able to draw from one of the largest bilingual populations in the United States, the New York headquarters of Messages Plus is ideal for the companies looking for true full bilingual capabilities.
Messages Plus Answering Service decided to offering Spanish to English answering services to the growing number of businesses serving the Hispanic market. Doing so has created a unique opportunity servicing a market that is enjoying explosive growth. Most answering services are currently not reaching this population because of their inability to acquire agents fluent in both English and Spanish. In today’s global environment, and with a growing Hispanic population, bilingual answering services are becoming a necessity as callers often feel more comfortable when they are able to communicate in their native language.
Messages Plus understands that our bilingual clients count on us to provide excellent customer service up to the same standard as our English only customers. Introducing our answering service to your business model is a key component in the growth your business. Utilizing a bilingual answering service will help your company go global while keeping all of your operations contained in the United States. A bilingual answering service, like Messages Plus will enable your company to open your doors to more prospects by opening your phones to them. Learn more about our bilingual answering service by visiting http://www.messagesplus.com and get an answering service price quote today.
