DMAA developed the "Provider Satisfaction Survey" because the success of disease management, wellness and other population-based interventions can depend on the satisfaction of providers, who play an important role by referring patients and managing and coordinating patient care. In a recent DMAA market survey, health plans, employers and population health improvement organizations all ranked physician engagement among the three strongest determinants of program success.
"The better we understand provider attitudes toward population health management, the better able we are to make program changes that enhance that relationship and improve patient care," DMAA President and CEO Tracey Moorhead said. "Health care purchasers value patient and provider satisfaction. Our survey provides a simple, validated tool to measure that."
Development of the survey came in two phases, with the first convening diverse provider focus groups to identify the survey's scope and areas of assessment. DMAA translated that feedback into a first draft of the questionnaire, which it pre-tested with providers, who completed the survey and discussed their experiences in one-on-one interviews. The survey examines provider satisfaction with patient reports; program impact on practice and patient relationships;
In 2006, DMAA and J.D. Power and Associates produced a validated participant satisfaction survey, which has been adopted by major health care purchasers and payers nationwide.
DMAA is making the provider survey tool available at no charge to interested parties. To obtain a copy, visit the Publications area of the DMAA Web site.
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About DMAA: The Care Continuum Alliance
DMAA: The Care Continuum Alliance convenes all stakeholders providing services along the continuum of care for population health improvement, including health and wellness promotion, disease management and care coordination. Through advocacy, research and promotion of best practices, DMAA advances population-based strategies to improve care quality and outcomes and reduce preventable costs for individuals with and at risk of chronic conditions. DMAA represents more than 200 corporate and individual stakeholders, including wellness, disease and care management organizations, pharmaceutical manufacturers and benefit managers, health information technology innovators, biotechnology innovators, employers, physicians, nurses and other health care professionals, and researchers and academicians. Learn more at www.dmaa.org.