Genesis Communications announce the launch of a new Advanced Technical Support Service (ATS) This new service for BlackBerry Enterprise Server customers includes the following benefits for customers:
- Experienced technical support engineers will visit your site and install software and licenses.
- Genesis will continually check the BlackBerry devices are working and offer help and advice on how to use them.
- Ongoing training and support to ensure that businesses get the most out their BlackBerry Enterprise Server
A Spokesperson for Genesis said:
“At Genesis we often talk to customers who are interested in BlackBerry, but see it as a big step for their business. Sometimes, organisations can see the benefits but lack the resource, time or knowledge to implement their own full BlackBerry Enterprise Server. For these organisations, the new ATS service is the ideal solution, offering help and support to make the integration of a BlackBerry Enterprise Server as seamless as possible.”
“Our growing team of highly experienced technical support staff have extended their services from telephone-based support for mobile devices and data cards, to include an enhanced level of face-to-face support, for more advanced solutions.”
In addition to a range of BlackBerry and Windows mobile solutions, Genesis also provides hosted Microsoft Exchange Server 2007 for businesses who are looking to implement an enterprise-class email solution, without the cost or hassle of an in-house server.
To find out more about the hosted IT solutions they offer visit: http://www.genesis.co.uk/
