Newgen provided the bank with a BPM-enabled workflow platform for implementing an automated Account Opening process. With the success of the BPM-enabled Account Opening process, the bank has also implemented and automated a number of other key processes such as Customer and Account Maintenance, Term Deposit and Image-based Cheque Clearing (Cheque Truncation System http://www.newgensoft.com/
The Newgen solution is currently implemented for 43 branches of the bank and supports 706 users. The solution has completely automated Account Opening at ADCB, with approximately 245 applications processed every day. The process can be easily scaled up to meet any future requirements of the bank. With the help of the solutions, more than 61,000 documents are scanned and imported into the workflow for processing each month.
Stating the benefits of the implementation, Mr. Moataz Al Ghalayini – Head of Central Processing Department said, “We have found the BPM platform very useful to align our business processes. It gives us greater flexibility to amend the process and improve them further. Apart from drastic improvement in processes efficiencies, we have better control over our processes and personnel. We have found Newgen team supportive and knowledgeable, and we would like to explore further opportunities with Newgen Software.”
Commenting on the announcement, Diwakar Nigam, Managing Director, Newgen Software said, "With this order, Newgen has further consolidated its position in the Middle East banking space. We are proud to be associated with leading banking and financial institutions. These relationships stand testimony to our vision of being a leading player in the global banking products arena.”
Many major banks and financial services organizations across South East Asia, Middle East, Africa, China and the Indian subcontinent have acquired Newgen solutions to stay competitive and manage their growth. Some of the prestigious clients to choose the solutions are HSBC Bank, Deutsche Bank, Hua Nan Bank, ABN Amro Bank, ICICI Bank, IDBI Bank, State Bank Of India, ING Vysya Bank, CitiFinancial, RAK Bank, Mashreq Bank, Bank of Tanzania, Max New York Life and Bajaj Allianz.
About Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank is headquartered in Abu Dhabi, and is the third largest bank in the UAE. Starting its operations in 1985, ADCB has established itself as the bank of choice for a large number of customers in the UAE in a short span of time. It has a strong presence in Consumer Banking as well as Corporate Banking. The bank is the leading provider of technology-enabled services, such as Internet Banking, Mobile Banking, Online Applications, etc.
About Newgen Software
Newgen Software Technologies Limited (http://www.newgensoft.com) is the market leader in Business Process Management (BPM) and Document Management System (DMS), with a global footprint of about 700 installations in over 30 countries. More than 100 of these implementations are large, mission-critical solutions deployed at worlds leading BFSI, BPO and Fortune Global 500 companies.
Newgen is recognized by distinguished analyst firm IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions.” With investments from HSBC Private Equity Asia and SAP Ventures.
Winner of prestigious awards, such as CNBC-TV18 “Emerging India Award 2008”, Frost and Sullivan's “Market Leadership Award for Document Management System and Workflow Software & Services” and “Distinguished Application Product Company” by NASSCOM, Newgen Software is an ISO 9001:2000, ISO 27001 certified and CMM Level 4 company.
For further information, contact:
Newgen Software Technologies Limited