Osborn’s Automotive in Redondo Beach Receives Coveted Industry Honor

PRLog (Press Release) - Dec 01, 2008 -
Earlier this year, the Automobile Club of Southern California announced its 2007 Quality Service Award honorees.  Osborn’s Automotive was one of just 32 vehicle repair shops, selected from 600-plus AAA-Approved Auto Repair facilities in Southern California, to have earned the award.

To receive an award, extremely stringent Auto Club standards must be met for a consecutive two-year period:

• No more than one complaint from an Auto Club member.
• A minimum 99 percent customer satisfaction rating during two consecutive surveys.
• No facility deficiencies during either of the Auto Club’s detailed annual shop
  inspections or the bi-monthly shop reviews.

AAA-Approved Auto Repair Operations Manager, Michael Hoshaw, called the winning shops the “crème de la crème” for having exceeded the program’s strict requirements.