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Follow on Google News | Ganesh Lakshminarayanan Takes On Global ResponsibilitiesTo head Dell’s Global Consumer Services & Support
Ganesh will be responsible for streamlining Dell”s consumer contact centres in these regions and consolidate Technical Support and Customer Care for Dell’s customers worldwide. This will be a major step towards enhancing customer experience. This group, under Ganesh, will own the delivery of warranty support across all channels and continue the journey of transforming our contact centers to profit centers by delivering value added services and total solutions across all point-of-need channels. Ganesh has held several leadership positions in Dell. Till recently, he was the VP & Managing Director, Dell International Services, India, and prior to that was Director, Technical Support, Dell Worldwide. Ganesh was a key member of the executive team that helped create DIS, Dell’s global services & support division. Ganesh joined Dell in 1999 as Executive Assistant to the Vice President of Customer Services and held increasing responsibilities About Dell - Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit www.dell.com, or to communicate directly with Dell via a variety of online channels, go to www.dell.com/ Mahesh Jayaram DIS Bangalore +91-9845120820 Mahesh_Jayaram@ Ajay Arora DIS Gurgaon +91-9810383663 Ajay_Arora@dell.com Aparna Grover Ogilvy PR +91-9916138437 Aparna.grover@ End
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