Eastern DataComm Wins Customer Satisfaction and Partner Awards

PRLog (Press Release) - Nov 17, 2008 -
Eastern DataComm, an industry leader in full service business communications and authorized reseller of ShoreTel products, was recently recognized as the number one ShoreTel partner in both customer satisfaction and sales volume in the New York and New Jersey markets for fiscal year 2008. The customer satisfaction award was based on the views and experiences of customers after an installation who achieved a 90+ customer satisfaction average.

“These awards represent Eastern DataComm’s commitment to continually exceed customer expectations in both growth and premier IP telephony integration,” said Al Harnisch, President of Eastern DataComm. “Our customer satisfaction levels are a result of our ability to consult with clients on a broad range of voice and data communication strategies and solutions, our attention to quality system design, and full project accountability including ongoing training and support.”

Eastern DataComm’s expertise in both local and wide area data networking is critical to supporting today’s IP networks which maintain voice, video and security, in addition to ordinary data. For twenty years, Eastern DataComm has helped its customers deploy and embrace new solutions giving their businesses a competitive advantage while increasing profitability.

About Eastern DataComm
Eastern DataComm is a full service communications firm specializing in deploying voice, data and video networking solutions to commercial businesses. Since 1988, the firm has mastered the techniques necessary to bring together the best technology for each customer in an affordable and practical manner. Eastern DataComm has completed thousands of successful installations and has considerable expertise in both local and wide area data networking, an essential foundation for building today’s IP based communications solutions. The company provides reliable, best-in-class solutions for communication needs such as VoIP telephony, inter-office data networks, and high definition video conferencing solutions, to name a few.  Eastern DataComm has earned its trustworthy reputation by supplying solutions that work as advertised, at a reasonable cost, delivered on time, and coupled with turnkey professional installation and post sales support that will exceed customer expectations.

About ShoreTel
ShoreTel, Inc., (NASDAQ:SHORE) is a leading provider of Pure IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications – voice, data, messaging – with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. For the last five years, IT executives surveyed by Nemertes Research, an independent research firm, have rated ShoreTel highest in customer satisfaction among leading enterprise telecommunications systems providers. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia, Hong Kong and Munich, Germany.

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