PRLog (Press Release) -
Nov 11, 2008 -
Today sees a major milestone for better customer service in the UK with the public launch of ComplaintCommunity™
, the only customer complaint website designed to serve everyone’s complaint needs!.
ComplaintCommunity™
has been selected to present at the Advantage West Midlands Annual Conference 2008 at the International Convention Centre in Birmingham.
Neil Gleeson, The Founder of ComplaintCommunity™
, explains “ComplaintCommunity™
has all the complaint bases covered - the website is unique in
• allowing you to post and manage your complaints online,
• allowing you to join with a GroupComplaint™
- our unique tool. No other website offers the facility for a large group of people to manage their common complaint in a uniform manner to get the outcome you want (it's a bit like a "class action" without all the legal bits!)
• connecting you to the complainee organisation directly, other complainers and dedicated Expert Advisers
• …and if all else fails, they can even help you find a Better Offer!.
• And it’s completely Free To Use!.”
Brits aren’t the Whingers people think!
Although there are an estimated 500 million plus complaints in the UK each year, research by ComplaintCommunity™
shows that only 6% of British people complain – the bad news is that over 96% of people are still dissatisfied with their complainee a month after they have complained!. Indeed recent research by BSI, the British Standards Institute, has found that
• 55% of customers are left unsatisfied by the handling of their complaint
• 72% moved to a competitor after receiving poor customer service
• 64% of those surveyed believe that customer service in the UK is getting worse
BSI British Standards : March 2008
ComplaintCommunity™
isn’t just for customers to use for their complaints – it’s also got a whole suite of custom-built easy to use online tools to support all business’s to successfully manage their customers’ complaints and improve their customer service!.
ComplaintCommunity™
is launching in the UK first, but there are plans to launch into Europe and the United States if the website is a success.
The website can be found at www.complaintcommunity.com
ComplaintCommunity.com has been launched in 2008 after extensive research, and is owned by CompComm Ltd.
Our vision is "To Be The Number 1 Complaint Management Community". We have strong backing and an excellent management and legal team.
