The new application, HelpDesk for Outlook and SharePoint, is meant to be very easy to use and configure. “It is quite straight forward from the outside, but there is some really complex algorithm / programming beneath", explains Lead Developer Bahrur Ipham at kalmstrom.com Outlook Solutions. "Encapsulating all those complexities into friendly interfaces is the key.” Has the kalmstrom.com team succeeded? Take advantage of the 30 days free trial and judge for yourself!
HelpDesk for Outlook and SharePoint is based on SharePoint, which is an environment that Microsoft is favoring strongly. This makes the application safe for the future, and users get a lot of features and possibilities. The possibilities to customize the solutions are endless, and there are no problems using multiple helpdesks.
HelpDesk for Outlook and SharePoint has three parts: an Outlook add-on that is installed on every helpdesk worker’s client machine, a powerful report generator and any SharePoint template you wish to use. E-mails are converted into tickets in Outlook, manually or automatically, and they are then stored and organized at the SharePoint site. A Settings form in Outlook handles the connection between Outlook and SharePoint. The integrated statistics tool facilitates business intelligence.
Refer to http://www.kalmstrom.com for more information on HelpDesk for Outlook and SharePoint. Also feel free to contact Kate Kalmstrom, sales@kalmstrom.com.
kalmstrom.com Outlook Solutions is a Swedish brand for well functioning and documented add-ons to Microsoft Outlook, Excel, Exchange and SharePoint.
