THUMBTECHS, a technical support services provider, will open its newest location this month. THUMBTECHS’ mission is to provide information technology (IT) that works all the time, every time. “We have really grown in the Dallas/Fort Worth area and are very fortunate to have the success and opportunity to expand our assistance to a greater number of potential customers, and expose them to our unique brand of services,” said George C. Fassett, Jr. MBA, the founder, president and CEO of THUMBTECHS.
Founded in the Dallas/Fort Worth, Texas area, the company has received positive recognition for real-time, customer-friendly technical support services, as well as their unique, flat-rate billing model. THUMBTECHS can directly and securely link to any client’s server or computer as needed, meaning that a technician is able to immediately access, and then quickly troubleshoot, virtually all issues without the need of an on-site service visit.
The company continually monitors networks and systems from their support center, providing live updates and repairs as needed to keep system performance at its peak. In special cases where the issue cannot be resolved remotely, THUMBTECHS will travel on-site to solve the issue without additional cost. “Since we bill our customers a flat-rate based on the size of their network and not by the hour, it is in our interest to proactively keep their networks running productively and effectively at all times — not just fix individual problems as they appear,” said Fassett.
THUMBTECHS is geared for the small business with clients ranging in size from several desktop computers to several hundred. Their “PROTECT” flat-rate billing plan makes them very affordable to a broad range of clients, including growing upstarts that are trying to keep their budgets in-line with their growth rate. Currently THUMBTECHS attributes much of its business to legal, medical, and compliance-driven organizations. However, they also assist non-profits, financial institutions, parts suppliers, pharmaceutical companies and many more.
About THUMBTECHS – THUMBTECHS provides premier IT service to small-, medium-, and enterprise-level businesses across the United States. THUMBTECHS is committed to developing long-term relationships, adapting to clients’ evolving needs, and will act as a partner in working behind the scenes to ensure their business systems run smoothly day in and day out.
To find out more about THUMBTECHS and provided services, visit www.thumbtechs.com. Also search online for directions to the new office, located at 5100 N.E. Indian School Road, Albuquerque, NM 87107.
