Shopzilla’s Circle of Excellence recognizes the BizRate® Research online retailers who demonstrated outstanding performance throughout the year. Over 3000 quality, consumer-rated online merchants were considered for the awards. The awards are based on the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics including:
1. Overall Satisfaction
2. Product Selection
3. Ease of Finding Products
4. Repurchase Intent
5. Product Met Expectations
6. On-time Delivery
7. Customer Support
BizRate® announces Circle of Excellence award winners annually. Millions of customer surveys were reviewed between September 1, 2007 and August 15, 2008 to determine this year’s 81 winners.
“Bringing home the Circle of Excellence award this year is truly an honor,” conceded Ben Ros, Director of Operations for MarineDepot.com. “Our goals have always been to improve customer service and the overall shopping experience. We are extremely pleased customers are happy with the changes we’ve been incorporating since a lot of the improvements are actually based upon customer feedback.”
More than 25,000 customers have rated MarineDepot.com on BizRate® since 2003.
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MarineDepot.com is the web’s premier marine and reef aquarium destination, with more than 130,000 registered users and earning industry-leading customer service ratings. Founded in 1997, MarineDepot.com has evolved into a one-stop shop for aquarists of all levels of experience—from the hardcore reefkeeper to the novice just entering the hobby—by creating free educational materials and stimulating a communal vibe. At its award-winning website, www.marinedepot.com, shoppers can compare a comprehensive selection of high-end aquarium products, view detailed product descriptions, pictures, how-to articles, product reviews, and interact with other members of the marine and reef aquarium community. Marine Depot is headquartered in Garden Grove, California. For more information, visit http://www.marinedepot.com/
