The new website was set up to explain the pitfalls of only having access to a sluggish connection. Containing comprehensive explanations on what could be considered ‘broadband hell’, Be Broadband suggested that if customers were experiencing the following problems, they should look into switching to their service to see an improvement:
• Buffering:
• Download:
• Lost Connection: Poor reliability can be tortuous, especially if you spend a lot of time doing stuff online. Be prides itself on it’s service that’s one reason why Which? rated Be Broadband at 85% satisfaction and a Best Buy.
• Throttling:
There is of course, an easier way to check up on your broadband speed without having to wait to see if these issues crop up during your daily online usage. Go to http://speedtest.broadbandgenie.co.uk/
“To get accurate results you need to make sure that you’ve closed down applications running on your computer like your email,” explains Ciaron Dunne from Broadband Genie.
“As the results can vary wildly depending on factors like time of day, it’s worth taking around three readings at different times so you can set an average.”
Once you have a better idea of the broadband speeds you are receiving already it’s far easier to compare new broadband services to see if you can get a better deal. Enter your postcode, your phone number and the speed you think you should be getting and you view all your broadband service options on one easy page.
“If you’re nearing the end of your broadband contract it is very important to check that you are receiving the level of service you’re paying for,” says Ciaron. “Never assume you will always achieve top speed with your provider – that’s very rarely the case. Instead, be aware of the details of your service and seek better options when you can.”
