Synapse India , a global provider of offshore development solutions has announced being certified within Capability Maturity Model Integration Level 3. It took the company a year's time to adjust its business and operational strategies as well as corporate culture, setting of policies to CMMI standards and requirements for the purpose of reaching a higher level of customer satisfaction.
CMMI Level 3 means that an organization possesses a set of defined and standardized processes established and is subject to a degree of improvement over time. CMMI 3 appraisal proves that SYNAPSE has all of the software development processes put in place and is now able of maximizing its customer satisfaction rates. It also means that all projects executed by SYNAPSE comply with the standardized guidelines and are very flexible, which is characteristic of quality and efficiency of delivered services.
The key implication of CMMI 3 certification on SYNAPSE consists in the ability of the corporate project management to establish and mandate the process objectives and make sure these objectives are addressed in a proper way.
Our SEI-CMM Level 3 certification represents an important milestone in the company's quality journey. Based on our belief in continual improvement, the company will focus on certification for CMMI Level 5 and human resource management further.
According to Mr. Shamit Khemka, Chief Executive Officer, "When it comes to global delivery of software products, solutions and services, quality and compliance are top company and customer priorities. Earning CMMI Level 3 certification highlights our relentless focus on quality and streamlining our processes. These are key requirements for global delivery of leading-edge technologies in the software domain."
For an organisation to achieve CMMI Level 3, external auditors must test whether their processes and systems comply with the eighteen process areas prescribed by the standard. These include Requirement Management, Project Planning, Project Management & Controlling, Supplier Agreement and Management, Measurement & Analysis, Process and Product Quality Assurance, Configuration Management, Requirement Design, Technical Solution, Product Integration, Verification, Validation, Organizational process Focus, Integrated project management, Risk Management, Decision Analysis & Resolution.. The auditors also check the management systems to ensure there is ongoing monitoring, review, and improvement in the system.
"CMMI is an important industry standard that places Synapse in the elite level of quality information management and security among our peer leading technology solutions providers. The achievement further demonstrates Synapse's commitment to process integrity and software quality," adds Mr. Kapil Gupta, COO. "We look forward to the challenges and opportunities to improve our organisation as we move forward in our quality assurance initiatives to achieve CMMI Level 5 by the year 2010."
