Launch of www.inso.us - A Call Center Service and BPO Services Provider in USA.

PRLog (Press Release) - Sep 02, 2008 -
We are a Business Process Outsourcing (BPO) firm, "International Services Outsourcing" - InSO, located in Los Angeles County. We have our dedicated call center located in India. We have experience working in medical, financial, herbal and entertainment industries. The sales call are only made by certified agents , after they have passed a comprehensive screening process. We take care of imparting professional training to our agents for your campaigns. Thus we can achieve better ROI.    
We provide different services to assist you to increase your business and our services include calling potential customers, new customer follow-up, mailing emails/letters, regular follow-up (thus leading to high customer satisfaction), offering incentives to visit your office, getting more potential customers during low sales season, etc. We will work with you to identify your and customer's needs and create innovative campaigns.
InSO empowers you to support your customers consistently for higher satisfaction irrespective of what mode of communication they adopt - Voice, Email, Chat and Self-Service. Our Quality Policy summarizes how we support your Customers - "we will delight our Client's Customers as our Own" No wonder, InSO is consistently rated #1 in End-Customer Satisfaction for our Client Operations. InSO provides both inbound and outbound call management services for your customers.

Services Offered

Our back office operations include:

1.   Scheduling Appointments
2.   Calling potential customers for future business
3.   Promotional Offer marketing
4.   Order Taking/Order Processing
5.   Managing customer service calls
6.   Billing & Accounts Payable
7.   Financing Options Handling


InSO offers world-class solutions to serve companies in the Financial Services, Entertainment, Medical and High Tech Verticals. Our solutions include:

A.    Customer Interaction
B.    Customer Service
C.    Tech Support
D.    Transaction Processing
E.    Application Management
F.    Implementation Services
G.   QA and Testing
H.   Infrastructure and Remote Management
I.   Telemarketing
J.   Sales Processing

Inbound Call Center

Services, which are inbound in nature, like providing customer/client services or technical support functions, are handled by Inbound Call Centers. Typically, they provide the following services:

Customer support services

a)   Information support
b)   Invoicing support services
c)   Delivery information and status support
d)   Customer support solutions
e)   Business Feedback
f)   Customer Opinion
g)   Product Survey
h)   Chat support: Web Call Back, Web Push
i)   Deal closing support
j)   Delivery information support
k)   Invoicing and order filling solutions
l)   Research and survey support
m)   Event management support
n)    Collections support
o)    Competitor update

Outbound Call Center

Outbound Call Center provides services, which are outbound in nature, like providing telemarketing or appointment filling services. The following is some of the outbound call center services:

A.   Telemarketing
B.   Appointment fixing
C.   Deal closing support
D.   Dynamic order filling services
E.   Customer satisfaction surveys
F.   Payment reminder
G.   Debt Collection
H.   Credit card verification solutions
I.   Outsourcing program notice
J.   Advertising and brand management solutions
K.   Follow-up calls and mailers
L.   Business correspondence assistance
M.   Registration and confirmation functions to a call center
N.   Combination - Inbound and Outbound Call Center Services


Combining outbound and inbound telephonic, email and web support services and using latest technology tools, there are extraordinary solutions that our call center comes up with.

Typical Department where Call Center Services can be outsourced

- Marketing
- Sales
- Customers Relations
- Collections

Contact
Website: www.inso.us
Tel: +1-626-531-6080
Address: CA, USA, zipcode: 91731.

Photo:
http://www.prlog.org/10112517/1