The Connection
BURNSVILLE, MINNESOTA – The Connection, an award winning US based outsourced call center company, announced today that the company is partnering with one of the nation’s leading consumer life and health insurance organizations to provide inbound, outbound and email contact center services. The Connection will assist in offering a choice-based platform to their partner's employees and retirees by providing licensed health insurance agents for the purpose of enrolling, revising and supplying customer care support for this leading provider.
In order to accommodate the high volume of specialized insurance related calls, The Connection is expanding by opening a new flagship call center at its headquarters location in Burnsville, Minnesota. The facility will begin handling calls in early September, 2008 and will bring many new jobs to the area. "We are very excited to be tapping into the vast resource of individuals with extensive healthcare related experience and knowledge in the Minneapolis area," said Fred Weiner, president of The Connection. "The Minneapolis, Minnesota area is home to many innovative healthcare organizations. This specialized knowledge base will aid in providing world-class call center services to this leading insurance company and will allow The Connection to continue to expand its ability to provide call center services to other leading insurance and healthcare organizations,"
The Connection, founded in 1981, has been ranked by Customer Inter@ction Solutions magazine as one of the top 50 outsource call center and service agencies nationwide since 1995, placing in the top 15 for the past five years. In addition, The Connection was recently awarded with the 2007 MVP Quality Award. Their reputation as a quality focused outsourced call center has attracted many new clients in the telecommunications, wireless, catalog, financial services and health care industries. The Connection has six call centers totaling over 1,200 workstations in cities within Nebraska, New Mexico, New York, and now Minnesota.
Contact The Connection at sales@the-connection.com or call 1-800-883-5777 or visit their website at www.the-connection.com.
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