Captain D’s Perfects The Art Of Order Delivery With Guest Pagers

PRLog (Press Release) - Jul 31, 2008 -
Addison, TX, April 2008 - Long Range Systems, Inc. (LRS), market leader of restaurant onsite wireless paging solutions, has acquired Captain D’s Seafood Restaurant account. Popular for its quick service seafood, the national Quick Service Restaurant (QSR) chain has discovered the solution to improving order delivery with LRS Coaster Call guest paging systems.

In 2007, Captain D’s won the NRN MenuMasters Award for “Best Menu Revamp” with its new Captain D’s Kitchen concept. As the company rolled out its new concept, they decided to put to trial the guest pager order delivery method, and chose the Coaster Call guest pager by LRS, Inc. – inventors of the popular coaster pager. “They wanted to eliminate the noisy number and name calling method that was being used to let guests know that their orders were ready,” says Brad Kuykendall, LRS Corporate Sales Manager.

Captain D’s was initially interested in LRS’ Allegiant - Electronic Comment Card, which they wanted to use to test menu items for their R&D. However, they realized there was a greater need for the Coaster Call guest paging system.  “The initial roll out of the system at the Captain D’s Kitchen locations was such a success that they [Captain D’s] bought more systems for their other restaurant locations,” comments Kuykendall. The Coaster Call paging system is currently being used at over 300 of Captain D’s nationwide corporate locations.

According to John Nevels, Director of Training for Captain D’s Restaurants, “Captain D's saw pagers as a real and effective way to notify our guests of their order being ready, and setting our restaurants apart from the traditional methods of order delivery.”

LRS invented the popular Coaster Call guest pager in 1995, and since then, restaurants all around the world have been using it to improve guest flow, eliminate noisy overhead, turn tables faster, and increase customer satisfaction. In quick service concepts, the system eliminates the confusion in order delivery, and improves food delivery time so that food is delivered while it’s still ‘hot and fresh’.

“The noise reduction in our restaurants has been very positive with our crew members not having to call a number over a speaker, creating a much more relaxed atmosphere,” says Nevels, “Our guests are able to choose a seat and beverage while not having to be concerned about not hearing a number called out.”

For further information about LRS’ Coaster Call guest pager or the company’s other products and service offerings, visit the company’s website at www.pager.net or call 800-437-4996.

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