Imagine a call centre with 200 (or 2000) live agents. Imagine the size of the office and the car park. All the cars and even public transport on the road every day. Then think about the heating, air conditioning and lighting power requirements, especially as many of these offices operate all day, every day, all the computers and screens as well.
Then of course, staff turnover is typically quite high in this minimum wage environment, so the recruitment and training departments are always a significant size themselves as the constant throughput of new recruits are hired and trained.
Now imagine a call centre where there were only virtual agents
The floor space of the building and car park will be a fraction of the size of the traditional call centre.
Travel demands would be greatly reduced, both in fuel emission terms and general traffic levels.
Facility energy demands drop to a fraction of the traditional centre as the lower floor space requirements is less and so less lighting, heating and power are required. There will be far fewer computers and computer monitors required which means less environmentally damaging waste as well as less power demands.
The artificially intelligent call centre is more environmentally friendly and more cost effective than a traditional centre, it really is the Green Call Centre™.
For more info see:
http://www.artingence.com
http://www.google.com
More news to follow............
