All calls will be recorded, but they will also have a data trail showing how the call flow was followed, what decisions were made and why they were made.
All calls will be able to be monitored live with the option to take over the call at the request of the caller, the agent or the monitor.
The AI Call Centre will come in small boxes and big boxes, the boxes can joined together to provide whatever level of staffing is needed; but you'll also be able to call on extra agents ‘on demand’.
For more information:
http://www.artingence.com
http://www.google.com
http://www.bbc.co.uk
More news to follow...........................................
