RCC, The Largest Contact Center Facility in The Middle East

PRLog (Press Release) - Jul 14, 2008 -
With its ongoing expansions, Raya Contact Center (RCC) is pleased to announce the opening of its newest contact center facility in downtown Cairo. With this new opening, RCC has grown to be a multisite contact center, having four different contact center facilities in Giza and Cairo.
The downtown facility was constructed to absorb RCC's expansion and accommodate with its current business growth. Today, with a capacity of 2,200 seats, RCC is positioned as the largest contact centers in the Middle East.
The new facility in downtown Cairo is equipped with state-of-the-art contact center infrastructure for voice switching, recording platform, dialer platform and high end CRM solutions. For its global contact center service provision, RCC has designed and implemented full Disaster Recovery plans among its four different contact center facilities relying on different power grids and public switches. With a service recovery of less than one hour, RCC ensures business continuity for all of its clients in the event of an unexpected service disruption that might interrupt the contact center operations.
The new three-floor contact center facility is equipped with skilled, multilingual support professionals servicing various clients in Europe, North America, and the Middle East. With the provision of the contact center services in ten different languages (Arabic, English, French German, Spanish, Italian, Dutch, Russian, Hebrew, and Turkish), RCC, the largest contact center in the Middle East and COPC ® 2000 certified, is serving its clients in more than 50 countries in six continents.

Photo:
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