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Follow on Google News | KLAS Rates 7 Speech Recognition SystemsKLAS spoke with 300+ healthcare professionals to investigate front-end & back-end speech recognition vendors. Beyond features and functionality, differing client satisfaction stemmed from...
By: KLAS In recent years, healthcare provider organizations have reported dramatic workflow efficiency and cost savings benefits by adoption of speech recognition technology. These reports have motivated a great many providers to consider speech recognition as the next step in automating their data flow and documentation. The recent KLAS study about the vendors that supply speech recognition technology was prompted by that movement toward automation. The core of speech recognition technology is the speech engine itself. All of the vendors in this study utilized a common set of speech engines. The features that differentiated the vendors were the bolt-on technologies built on top of the speech engine, such as the various user interfaces, administrative tools, and provider-driven workflows. Beyond these features and functionality, differing client satisfaction stems from the way the vendor interacts with the client via the sales force, support infrastructure, and executive team. For this report, KLAS spoke with more than 300 healthcare professionals to investigate both front-end and back-end speech recognition vendors. Front- Visit KLAS’ website for more information about this and other research. About KLAS KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. - - - All KLAS data and reports are © 2008 KLAS Enterprises, LLC. All rights reserved. End
Page Updated Last on: Sep 02, 2008
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