BTL is dedicated to providing its customers with continuous and consistently excellent services, regardless of the client or size of the project, and believe that the implementation of ITIL® practices will help them achieve this.
ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally.
ITIL® presents a systematic and professional approach to the management of IT service provision. By adopting its guidance, BTL will be able to offer a range of benefits to their customers that include:
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• clear standards and guidance
• improved use of skills and experience
• delivering value
Sonya Whitworth, Operations Director BTL, states “BTL are keen to adopt practices that improve the service and increase the value we offer to our customers. We believe that the ITIL® philosophy will go a long way in helping us achieve this. To demonstrate our commitment, all of our Senior Management Team and staff involved in the service lifecycle are now ITIL® qualified”.
Contact
Hawa Mahmood
Marketing Manager
BTL Group Ltd
Tel: 01274 203 255
Fax: 01274 203 251
Email: hawa.mahmood@
