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Follow on Google News | "Avoid Contact Centre Infrastructure Lock-in" recommends Altitude Software at Dubai CCW 2008Next-generation IP Contact Centre Solutions on Display at Dubai CCW 2008. Expanding Client Base and Strong partnerships Fuel Altitude Software Growth and Profitability in MENA.
Altitude uCI is a Customer Interaction Management (CIM) solution that provides businesses with a wealth of advanced contact centre features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services. The Altitude uCI suite architecture is unique to the industry with a single language and editor to all media interactions simultaneously and in real-time on IP-PBXs and/or traditional PBXs. Boukhris stressed the importance of avoiding infrastructure vendor lock-in from the past when building a contact centre: “One of the biggest benefits a vendor solution can provide is to enable customers not to focus on the infrastructure but rather on business; In this respect, Altitude IP Contact Center runs Altitude uCI on top of the leading PBX systems or even the Asterisk IP PBX open source solution. The key advantage with Altitude is that users can even have a mixed environment, while using the same desktop, routing, reporting solution across multiple sites.” From Strength to strength. Altitude Software boasts customers in 5 continents and provides a regional base in Dubai, UAE for the entire Middle East and North Africa region. The European software company is experiencing increased demand in Saudi Arabia, Pakistan, Bahrain, Tunisia and Qatar, which have been the fastest growing MENA markets for Altitude over the past 12 months with 24 percent growth. Among the MENA clients engaging in a relationship with Altitude Software during the first semester of 2008 were Advancia (Tunisia), Air Miles (UAE), Bravo (KSA), Flair (Bahrain), Lingo (KSA), Mahwiba (KSA), Osool (KSA), Pizza Hut (KSA), Reem Finance (UAE) along with one leading Financial Institution in the Middle East and another major telecommunications provider in the GCC. 'Altitude Software has accompanied a fast-growing number of contact centre operations in most MENA countries and is intensifying its focus on this market in order to expand its reach. The MENA region is undeniably becoming a hot spot for the contact centre market and we see this as a key area of opportunity for Altitude Software to reinforce our positioning in the region as the leading platform-independent contact centre solution provider’ said Boukhris. Next-generation IP Contact Centre Solutions on Display. The highlight of Altitude's participation at Dubai CCW 2008 is the introduction of the latest Altitude IP Contact Center 3.5 Release. This latest version deploys new SIP-based functionalities to achieve operational cost reductions and enforce effective monitoring in the Contact Center. The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) “The Altitude Software IP Contact Center 3.5 is the latest evolution on our ongoing commitment to deliver flexibility, control and cost-effectiveness to contact centers worldwide” stated Miguel Lopes, Vice-President Marketing and Product Management at Altitude Software. “Customers can benefit from new SIP trunking options to reduce communications costs and new voice recording capabilities to maintain high-quality service. The new features add to the Altitude uCI’s solution numerous benefits, from the ease of implementation to the capability to leverage existing investments.” For more information about the Contact Centre World (CCW) conference to be held at the Dubai Crowne Plaza Hotel from June 17 to 19, 2008, please visit www.insights- END. # # # About Altitude Software Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction (Altitude uCI) product line. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide. Altitude Software has 18 Offices in four continents. Website: www.altitude.com End
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