Let “The Authentic You” be your source for Genos Behavioral Assessments
Emotional Intelligence
Emotional Intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others’ feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.
Why emotions matter at work
Emotions affect the way people think and make decisions. For example:
• not hiring a candidate because ‘something just didn’t feel right’
• trying a different approach when dealing with a disgruntled customer, or
• planning how to help an under-performing team member succeed.
Emotions also influence how people behave and interact at work, contributing to:
• tone of voice
• body language, and
• facial expressions.
Organizations benefit from developing workplace Emotional Intelligence
Emotional Intelligence makes a difference in the workplace. For example:
• more effective leaders communicate how they feel to inspire and generate confidence from others
• high performing sales professionals think more about how their customers feel to strengthen their selling relationships, and
• cohesive teams are more aware of how emotions help and hinder the team’s performance.
Research shows that more effective Emotional Intelligence underpins these important workplace performance indicators.
But, what is workplace emotional intelligence?
Emotional Intelligence involves seven skills that relate to how often a person demonstrates emotionally intelligent workplace behaviors. The seven skills of the Genos EI model are:
• emotional self-awareness
• emotional expression
• emotional awareness of others
• emotional reasoning
• emotional self-management
• emotional management of others, and
• emotional self-control
Genos EI products and methodologies are designed specifically for the workplace
The need to improve workplace cultures to better encompass employee interpersonal effectiveness is well founded. Genos EI measures the cornerstone skill underpinning how employees and organizations interact.
Our products have applications in each of the three phases of the human capital life cycle:
Phase 1: Identification. The Genos EI-Recruit candidate selection methodology includes:
• job profiling tools
• self and multi-rater assessments
• context specific behavioral interviews
• EI competency dictionaries designed to standardize candidate interview responses
• simulation-
• a range of candidate assessment reports.
Phase 2: Development. The Genos EI-Enhancement methodologies are evidence-based and involve:
• self and multi-rater assessment reports
• individualized and fully tailored development workbook
• modules focused on enhancing the core skills underpinning effective EI in the workplace, and
• development workshops and programs designed to specifically to improve:
o leadership capability
o sales performance
o team effectiveness
o customer service excellence.
Phase 3: Transition. The Genos EI-Transition methodology for dealing with change includes:
• self and multi-rater feedback reports
• individualized and fully tailored Personal Action Planning workbooks
• modules applying the skills of effective EI to work and career change, and
• a series of workshops designed to focus on preparing, dealing with, and benefiting from workplace and career change.
If you need to resolve an organizational issue involving people, Genos EI has the ideal application.
The Authentic You Online is your source for Genos Behavioral Assessments. For more information send an email to Genos@theauthenticyouonline.com.
