And that’s just what SourceTech Systems is doing. With top-quality products from well-known manufacturers like Sun Microsystems, HP and Cisco Systems, they know the components they sell are all first rate; but the real difference between them and their competition is evident in the level of service they offer their clientele. Today’s discriminating customer demands a level of personal service that extends beyond the “you ordered it, you figure it out” mindset that has become more and more prevalent in today’s do-it-yourself world.
According to the company’s recently released annual report, SourceTech Systems’ sales figures for fiscal year 2007 were up a whopping 100% over 2006 sales. Founded in November 2005, this young Houston-based company has set its sights on growth through exceptional customer care.
“We started in business toward the end of ’05 – and we’ve doubled our sales figures in the past twelve months,” said David Graves, owner of SourceTech Systems. “I’m really proud of the fine efforts put forth by our people in achieving that milestone.”
And judging from their sales figures, the staff at SourceTech Systems apparently have a lot to be proud of: superior attention to detail and an unsurpassed level of customer service.
“I follow through,” stated Mr. Graves simply. “When there’s a problem, I take care of it. My customers are very happy with what I do for them.”
SourceTech Systems’ clients concur. Senior Materials Manager Kenneth Friedman of Austin, Texas-based Crossroads Systems, Inc., depends on the excellent pricing, service and timely responsiveness his firm experiences from the SourceTech team.
“As a result of their quick response, competitive pricing and on-time delivery, Crossroads has selected SourceTech Systems as one of its important suppliers,” Mr. Friedman said. “Challenges are handled rapidly – either with one easy phone call or prompt e-mail exchanges.”
And Enid, Oklahoma-based Advance Food Company, another major SourceTech client, depends on the superior level of personalized attention they regularly receive from their representatives at SourceTech Systems.
“I have been very pleased with not only the product and the support, but also with the personal service provided. Mr. Graves has even visited my location numerous times to ensure all of the products he sold were installed and operating as promised,” said Mike Mueller, IT Director for Advance Food Company. “Many times I have picked up the phone, in need of hardware ‘right now’ – and I received the products the next day.”
From an operations standpoint, Mr. Mueller counts the customer-service factor as being just as important as price. Sometimes even more so.
“I look not only for price, but for customer service and support after the sale. SourceTech offers both competitive prices and excellent customer service,” he said. “I have been very pleased with SourceTech and would recommend them as a first-choice hardware supplier.”
In addition to being resellers of Sun, Cisco and HP equipment, the staff at SourceTech see themselves as educators; they take time to inform customers about the ins and outs of buying computer hardware on the secondary market. Their extra efforts have paid off in the form of increased sales and heightened customer confidence.
To join the growing list of satisfied customers enjoying the superior level of customer service and attention to detail offered by SourceTech Systems, contact them at 800-932-0657 or visit SourceTech Systems online at http://www.Source-
About SourceTech Systems: With more than twenty-five years’ technology-industry experience, SourceTech Systems is your best source for new and used enterprise-class servers, storage arrays, servers, SANs and networking equipment. Their clients include Fortune 500 companies, small to midsize companies, consultants, government agencies, service professionals and organizations. For further information about SourceTech Systems, please visit them online at http://www.source-
