McKinney, TX – PhaseWare Self Service Center 3.0, the latest component of the most comprehensive Customer Service and Support solution in the industry, is now available. The Self Service Center allows customers to create trouble tickets, check the status of existing tickets, and search the Knowledge Base, Forums, FAQs, or downloads for solutions to current issues, all through a secure customer web portal. It also offers the ability to post important announcements to customers of upcoming events, issues, and other news. The Self Service Center makes customer support available 24X7 while decreasing call volumes.
Information in a convenient form is what customers want and need. Says Hoyt Mann, President of PhaseWare, Inc., “Customer self service is a critical part of businesses today. Instant access to information is what customers have come to expect. Any company that does not make this information readily available in multiple forms is in jeopardy of losing customers.”
PhaseWare, Inc. is a North Texas-based customer support software provider offering solutions for a diverse group of clients world-wide. PhaseWare Tracker, Event Engine and Self Service Center solutions provide Help Desk automation, tracking, escalation, and resolution of trouble tickets from origin to close, along with a wide variety of self service options.
PhaseWare, Inc. was founded by CEO Randall Nelson and Company President Hoyt Mann.
For more information about PhaseWare please visit http://www.phaseware.com or call 1-866-616-6629.
To see the Self Service Center in action, go to http://tracker.phaseware.com/
Contact: Hoyt Mann
214.432.9043
Hoyt.Mann@PhaseWare.com
