Mobile Broadband Genie offers advice on how to address common mobile broadband problems

PRLog (Press Release) – May 27, 2008 – Last week, Orange mobile broadband customers were experiencing service connection problems. According to reports, customers first started experiencing problems after not being able to access secure websites like Hotmail and Amazon. However, during the weekend a few reported that they had no internet access at all.

Unfortunately, with both broadband and mobile broadband services, problems do occur. So if you’re experiencing issues with your broadband, how do you know whether the trouble is down to your provider, your own settings your hardware and what should you do to resolve it?

“Depending on your problem it’s always worth trying to access your provider’s service status page,” advises Gillian Nightingale from Mobile Broadband Genie. “If you can’t get a connection at all then see if a friend, colleague or family member can look up the information for you. Although this may seem like hassle it should confirm whether the problem is to do with your ISP or your own device or settings.”

If a service status page doesn’t show up any notifications of problems then Mobile Broadband Genie suggests attempting to log onto your service provider’s ‘troubleshooting’ page – even if it means resorting to dial-up for the time being. From your ISP’s troubleshooting page you will be able to search through a number of different common issues.

“If no service issue is posted on your ISPs service status page and you can’t find any helpful information on your provider’s troubleshooting page then the next step is to ring your customer service line,” says Gillian Nightingale. “However, you should always be aware of the charges your provider may have on their phone line support number.”

For an easy way to find out your Internet Service Provider’s contact details and links to their troubleshooting website visit http://mobile.broadbandgenie.co.uk/. A run down of common mobile broadband problems and suggested fixes can also be found at http://mobile.broadbandgenie.co.uk/help/

Notes to editors  

Broadband Genie allows users to compare broadband online, and is part of Genie Group.  

Genie Group Ltd is a leading independent provider of internet comparison shopping services in the UK, and was set up in 2004 by Philip Wilkinson (co-founder of Kelkoo UK). Genie Group's unique selling point is 'the Genie', which makes personal recommendations to internet shoppers based on ground-breaking, intelligent technology. This gives Genie Group the ability to provide an enjoyable and satisfying internet shopping experience, and deliver an unmatched quality of sales leads to our affiliate merchants. Genie Group launched its flagship broadband comparison service Broadband Genie in January 2005.  

More information can be found at http://mobilebroadbandgenie.co.uk. Please direct all media enquiries to Gillian Nightingale. Interviews with Philip Wilkinson can be arranged on request.