NEW YORK – Vikas Kapoor, president and chief executive officer of iQor, Inc. - a premier provider of call center services - was invited by the Milken Global Institute to address more than 3,000 leaders from 60 countries working in business, government and philanthropic organizations at the Los Angeles conference.
Mr. Kapoor was part of a panel focused on “The Rise of India,” which explored a wide range of issues pertaining to the recent growth of the Indian economy and the challenges it faces in the future. Asked whether the torrid growth of the Indian services sector is likely to continue, he remarked: “While I’m bullish about the sector over the long run, it certainly faces headwinds in the next few years.”
Mr. Kapoor went on to explain that the strengths that initially triggered explosive growth—plentiful skilled labor, low costs, and an absence of serious competition from other countries—are all currently under pressure. “Costs in India are now often higher than in the United States, middle management is quite scarce and the Philippines has come on strong as a credible alternative to India,” he said.
Asked whether companies in India should focus on “higher-end”
Born in India, Kapoor is now a well-respected business leader in the U.S. He heads up one of the world’s largest call center companies.
About iQor
iQor provides call center services to some of the best-known companies in the world from 20 Centers of Excellence in five countries and four continents. iQor’s 8,000 employees work with state-of-the-
