Following an existing self deployment of salesforce.com, WTG took the decision to enhance its sales operations and contacted leading SaaS business solutions provider and salesforce.com Select Consulting Partner, Sofia Works for assistance. Rather than simply carrying out a reinstall, Sofia Works began by running a bespoke, complementary 'health check' session.
“Our health checks help us clarify our understanding of a company’s existing business processes and uncover the inefficiencies in current practices. This is an invaluable aid to ensuring we always design a best fit, relevant solution for our customers,” explained Frank Seo, President of Sofia Works.
As a result of the consultation, Sofia Works recommended a number of strategies for advancing the effectiveness of WTG’s salesforce.com system and ensuring improved lead management, better visibility of the sales pipeline and improved reporting accuracy. This included a redefinition of the company’s entire bid management system, the creation of custom forms for opportunities, a structured qualification process, electronic ‘paperwork’
WTG has now been a happy user of salesforce.com for several months and is extremely optimistic about its future use and benefits as well as the company’s ongoing relationship with Sofia Works. James Goldhill, Head of Change Management, WTG, concluded: “Sofia Works was able to offer us the expertise we needed. They are not just technical experts though - they absolutely understand what we do as a business and as a result, it’s not simply a customer/supplier relationship. It’s a partnership in the truest sense of the word.”
About Sofia Works
Sofia Works was founded in 2006 and works across Europe from locations in London, Paris and Madrid. As the European leader in on demand solutions, the company provides innovative on demand software as a service (SaaS) business solutions to the corporate marketplace.
A commitment to dedicated customer service alongside revolutionary methodologies, pioneering service delivery processes and sophisticated breakthrough technologies has helped Sofia Works develop a large and diverse client base, including organisations such as Canterbury & Christchurch University, Carnegie Trust, Pitney Bowes and Web Technology Group.
Sofia Works uses the revolutionary Force.com, Platform-as-
http://www.sofiaworks.com
Additional information is available by contacting Frank Seo on +44 (0) 20 3051 1893 or e-mailing: frank@sofiaworks.com
