Approximately 100 field service representatives maintain MEDRAD's cardiovascular and angiography diagnostic and therapeutic imaging medical systems throughout the world. These field reps are required by US Food and Drug Administration (FDA) regulation to generate a signed service report for all field service work performed. MEDRAD's CRM generates these field reports, and multiple copies are then printed for signing. Over the course of a year, tens of thousands of field service reports are generated, signed, shipped, and archived. In order to alleviate such a cost-prohibitive and labor intensive process, MEDRAD decided to implement the use of a digital signature solution, which would allow them to maintain a completely electronic workflow. CoSign's compatibility with all major documentation formats provided the perfect solution to MEDRAD's digital signature needs.
Upon CoSign's full implementation at MEDRAD, the company's field service representatives will document their maintenance work in reports created by the CRM. The report will automatically be turned into a PDF and saved to a folder on their local PC. Later in the week, or when it's convenient, the representative will be able to digitally batch sign all of their reports at once, and have them automatically saved to the network drive in an FDA 21 CFR Part 11-compliant manner. The Cosign digital signature solution will completely eliminate the need to print, sign, ship, and physically archive service reports, reducing a two week process into one that can be completed in a minute.
Rodd Shlerf, Sales Manager at ARX said, "We find that medical device companies have many processes that can benefit from CoSign. Field service reports are a great example of a regulated, large volume, paper-intensive process costing organizations huge amounts of money and more importantly – people’s time."
Angela Gasper, IT Project Manager at MEDRAD explained, "Through our use of CoSign's digital signature solution, MEDRAD expects to significantly cut costs in shipping, paper-related products, and workload." Gasper added that, "Additionally, ARX's experienced technical staff worked closely with us to customize our application for batch signing of reports, allowing our field service representatives to concentrate on work, not paperwork."
About MEDRAD
MEDRAD, Inc. is a worldwide leading provider of medical devices and services that enable and enhance imaging procedures of the human body. Used in diagnostic imaging, MEDRAD's product offerings include a comprehensive line of vascular injection systems, magnetic resonance (MR) surface coils and accessory products, and equipment services. MEDRAD is a recipient of the 2003 Malcolm Baldrige National Quality Award in the manufacturing category, the top honor a U.S. company can achieve for business excellence. For more information please visit http://www.MEDRAD.com.
About CoSign®
The CoSign approach means digital signature standards and efficiencies across your operations. Signing and sealing documents with CoSign immediately expedites business processes, reduces costs, increases security and enables organizations to comply with diverse regional and industry regulations. CoSign works with all major applications and document formats including: Microsoft® Word, Excel®, Outlook®, Adobe® PDF, TIFF, AutoCAD®, InfoPath®, Lotus Forms, and many more). CoSign signatures are being used by hundreds of thousands of users in Enterprise, B2B and B2C processes, to learn why please see our white papers and product details at http://www.arx.com/
About ARX (Algorithmic Research)
ARX has over 20 years of experience assisting life sciences, healthcare, governmental, engineering, banking, financial services organizations and commercial sectors to secure and streamline their business processes and transactions. ARX offers a wide range of highly scalable products designed to simplify, secure, and accelerate electronic business. For more information, please visit http://www.arx.com
