NetEnrich, the trusted brand for IT Infrastructure Management Services (IMS), today announced the launch of integrated NOC and SaaS managed services offerings for Managed Services Providers (MSPs) serving the small and medium sized business (SMB) market. As a certified Level Platforms Hosting Partner, NetEnrich now provides MSPs and resellers around the world with access to Level Platforms’ award winning Managed Workplace® technology delivered via a Software-as-
NetEnrich is a leading provider of IMS services, backed by years of servicing and supporting North American and UK mid-market and enterprise customers. With the inclusion of Level Platforms’ hosted monitoring and management software, NetEnrich now offers a complete range of ITIL-based NOC services to solution providers who are focused on SMB environments – to help them achieve better, faster, and more sustainable results in their managed services businesses. The NetEnrich services will include Workstation Maintenance, Server Management, Network Monitoring and Alerting, Custom Services and Total Infrastructure Management.
Level Platforms is the market leading remote monitoring and management software vendor with over 2,500 partners in 29 countries choosing Level Platforms’ Managed Workplace software to provide remote managed services to their SMB customers. The hosted offering from NetEnrich allows MSPs to immediately optimize their technical resources and provide superior service to their customers, resulting in improved revenues and profitability. It also enables the MSP to provide an additional range of fully integrated service offerings by leveraging the extensive collaborative services integration features of the Level Platforms product.
“Existing hosted monitoring and management solutions suffer from lack of flexibility and scalability, resulting in diminished returns for the solution provider,” said Raju Chekuri, CEO of NetEnrich. “NetEnrich offers the optimal combination of outsourced NOC, hosted remote monitoring and management (RMM) and total infrastructure management services that enables the reseller to craft specific services and functionality to meet unique needs of their customers. Combining Level Platforms’ hosted technology with NetEnrich's services capabilities, guarantees ease of use and high margins for the MSP, while they retain full account control over their SMB customers.”
“Our hosted SaaS software solution provides NetEnrich the flexibility to deliver basic monitoring and remediation all the way up to full control over a customer’s environment depending on what the solution provider requires,” said Peter Sandiford, CEO for Level Platforms. “As a certified Hosting Partner, NetEnrich has full access to Level Platforms’ extensive network of vendor partners providing best practice monitoring and management of over 170 application, device and operating system templates.”
Building upon an innovative service offering launched in the fall of 2007, NetEnrich will continue to offer outsourced NOC services to existing Level Platforms Managed Workplace partners that integrates into their existing dashboard for on-premise 24x7 or off-peak hours support .
For more information on NetEnrich MSP services, visit www.netenrich.com/
About NetEnrich
NetEnrich Inc. is the trusted brand and a leading provider of IT infrastructure management services. Backed by over four years of experience in serving North American enterprises, NetEnrich MSP services are designed to help solution providers achieve better, faster, and more sustainable results in their managed services business. NetEnrich is a certified Level Platforms Hosting Partner, with ability to provide an MSP the complete infrastructure needed to succeed in the managed services market.
About Level Platforms
Level Platforms is the leading provider of managed services software for IT solution providers servicing small and mid-sized end customers through its award-winning remote monitoring and management software, Managed Workplace. Managed Workplace provides everything a managed services provider needs to remotely monitor and manage their end customers' IT networks through a single web-based central dashboard. For more information, visit Level Platforms at www.levelplatforms.com.
Media Contacts
NetEnrich
Chris Joseph
NetEnrich, Inc.
Tel: 408-436-5900 x7104
chris.joseph@
www.netenrich.com
Carolyn Miyazaki
Level Platforms
Tel: 613-232-1000, extension 183
cmiyazaki@levelplatforms.com
www.levelplatforms.com
