Bellcom, http://www.bellcom.co.uk, and Xerox, http://www.xerox.co.uk, initially partnered in late summer 2007 and have grown an increasingly productive business relationship since. It was Bellcom’s joined up strategy approach that first attracted Xerox to the company. They recognised the success other international blue chip companies, such as Dell, had enjoyed with the Bellcom Contact Centre
It’s recognition of these results that produces Bellcom’s impressive record of client retention. Bellcom also recognise that, as a contact centre which specialises in business to business clients (B2B), they need to invest heavily in their staff. Bellcom employ a skilled workforce and understand that their end users are as product savvy as their clients and require skilled, knowledgeable and often multi-lingual staff to handle their enquiries.
Bellcom’s aim has always been to develop long-term relationships with their clients and attributes its success to the team’s ability to nurture, develop and grow in partnership with its client base.
As Bellcom director, Joe Blake, says “Bellcom invest heavily in staff and technology in order to attract & retain multinational corporations. Our location, here in the UK, is ideally situated to do this and our current international client list is testament to Bellcom’s ambition.”
The Bellcom Contact Centre, http://www.bellcom.co.uk, is a truly multi lingual environment and employing native speakers of eleven different languages. Operations Director Varry McMenemy makes the point “It’s imperative to us to employ a staff of native speakers as the growing demands of our clients’ needs dictate the need for professionalism and proficiency in business terminology. We are dealing with business customers and they expect to be able to converse freely and in their native language building rapport and trust.”
Company Information:
Contact:
Rob Reid, Communications Manager
Bellcom Ltd.
0141 274 4000
info@bellcom.co.uk
www.bellcom.co.uk
