The San Diego BBB has over 6,000 accredited businesses and its mission is to be the leader in advancing marketplace trust. They accomplish this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models, and denouncing substandard marketplace behavior. The Better Business Bureau of San Diego works with its accredited businesses to advance this mission and allows them to pay dues the way most convenient to them—on either a yearly or monthly basis.
As an organization with many existing accredited businesses, and with new accredited businesses joining on a daily basis, collecting dues and tracking payments was extremely time-consuming. Jennifer Halbirt, Director of Finance and Human Resources, wanted to reduce the amount of time she spent collecting dues and more time managing the induction of new members.
“The collections process was difficult because I would manually accept payments, and there was no way of confirming the credit cards live over the phone. Then we would have to verify the credit cards, and if there was a problem we would have to work with the salespeople to go back and get a new credit card. I knew there had to be a more productive way,” Halbirt said.
The BBB of San Diego started accepting payments via the PaySimple Solution, Halbirt continues to accept payment information over the phone, and by using PaySimple’s virtual terminal, she is able to now instantly verify a credit card or bank account and process the ACH or credit card payments, saving the time it took to wait for verification.
Once the PaySimple virtual terminal was implemented, Halbirt found she saved more than 10 hours a week from the time previously spent managing payment collection from new accredited businesses. “With the PaySimple solution up and running I’m able to focus my time on improving the operations of the department, which ultimately benefits the entire organization,”
One of the main projects Halbirt is focused on is a new, organization-
“One of the best things about working with PaySimple is that whenever I need something they are there to help me,” Halbirt said. “They do what they say they are going to do and I trust them. I can’t ask for anything more from a vendor and business partner.”
About PaySimple: PaySimple creates platforms that simplify and empower the lives of small business owners. PaySimple provides an on-demand Software as a Service (SaaS) platform that enables small businesses to bill, collect, and manage their customer payments under one user-friendly system. The PaySimple solution includes: recurring billing, email invoicing, Automated Clearing House (ACH) direct-debit, credit card processing, e-check processing, Electronic Funds Transfer (EFT), online payments, and more. For more information visit www.paysimple.com.
