Now You Can Talk With Computers And Not Just To Them

PRLog (Press Release) – Mar 26, 2008 – The VoxIQ Enterprise Product released today is directed at the contact centre market and introduces continuous and unconstrained conversation with computers plus the ability to capture any relevant information even when it is not the current topic of conversation.  On completion of final testing, a further release will follow that covers eavesdropping on conversation between people to carry out actions in line with the conversation, e.g. filling in forms automatically and providing information that is updated in line with the conversation.
Without the aid of VoxIQ, all the words to be used in an application must be entered into the speech recognition engine beforehand. The speech recogniser then tries to match a speaker's utterances to its vocabulary of phrases, to check that what is being said is in a context that fits with the current stage of the conversation. As the number of words increases to support more complex applications, the speech recognition efficiency drops off. This explains why automated speech recognition applications have required simplicity, until now.

Although the VoxIQ invention is a complex combination of integrated technologies, the concept is very simple. VoxIQ works around a business or other process and needs only the default keywords to be in the speech recogniser to kick-start the process. It then tracks each step in the process and provides only the keywords to be recognised in the next step. As only a few words need to be recognised at any stage, the recogniser efficiency is very much improved. All utterances are digitally recorded and any information supplied that is relevant to other steps in the process is captured by a second recogniser.  This facility vastly improves the efficiency of both the automated version and the eavesdropping version.