Call Centers in India

PRLog (Press Release) – Mar 23, 2008 – India has become the favorite destination for Call Centers in the world. In the span of last 10 years, Call Centers in India have grown rapidly with steady growth rate providing cost-effective services. India has one of the largest English-speaking skilled resources in the globe. Call Centers in India are able to match the expectations of the outsourcing companies from around the globe. In today’s internet age, many companies are eyeing India to outsource their non-core area of business largely to reduce costs, and to focus entirely on their core area of business.

Indian Call Centers formulate business strategy by completely studying the process employed by the outsourcing companies and provide the most cost-effective services to their clients. They constantly update their clients with the progress made and provide them with full information regarding the process on every stage. They follow customer-specific approach. In terms of cost, the Call Center services provided in India are far more cost-effective, which is one of the main reasons why the outsourcing companies chose India as their favorite destination.

Quality conscious companies like Contus Support BPO Pvt. Ltd., make an in-depth analysis of the process of its clients and draws up the plan from hiring to delivery. Through this in-depth planning and subsequent implementation of the process, they are able to save costs up to 40% to 50% to their clients with uncompromising quality. Moreover, Contus Support helps to broaden the customer base of its clients through commitment, strategy, and high focus on customer satisfaction.


Why outsource to Call Centers in India?

1. Magnitude of workforce
India has one of the largest number of qualified, IT-literate, tech-savvy professionals in the world. Also, it has a large pool of English-speaking resources. The size of India’s workforce is one of the biggest advantages through which it is able to meet global Call Center demand. India also provides Call Center services for major languages in the world such as German, French, Spanish, etc.

2. Diverse Call Center services.
Call Centers in India offer an array of Call Center services such as inbound and outbound Call Center services, telemarketing services, technical and non-technical helpdesk services, E-mail and Chat support. They also provide a host of IT enabled services such as helpdesk services, accounting services, transaction processing services, remote network management and end-to-end processing.

3. Latest technology and robust Infrastructure
Call Centers in India employ the latest technology available and are equipped with world-class infrastructure to match the requirements of its clients. They deploy top-class servers, solid power backup, and dedicated internet lease line, etc., which enables them to deliver their services to the clients without any hindrance.
Some of the features of infrastructure,
•   India's strong telecommunication network enables high-speed transfer of voice and data across every corner of the globe.
•   Providing critical Computer Telephony Integration and Interactive Voice Response systems regardless of the customer's PABX, ACD, computer or database.
•   Deployment of world-class telecom infrastructure with various redundancies at critical junctures and honor uptime commitments of nearly 99%.
•   Availability of 24x7 support with uninterrupted power supply with solid power backup.
•   Use of high-grade voice and data communication systems.
•   Dedicated leased line of internet.

4. Hiring process
Growing companies like Contus Support Pvt. Ltd., hire the creamy layer of talented customer support representatives into their fold to bestow superior inbound and outbound Call Center services to their clients. The hiring process in Contus Support imparts the importance of customer focus to their potential candidates. Once the potential candidates are thoroughly trained on the client-specific inbound and outbound process, rigorous tests are conducted to test them. Only successful candidates will be absorbed into the delivery team of Contus Support. Also, the clients are given the complete list of customer support representatives who work on their project. Any updates from the clients will be immediately followed by the delivery team of Contus Support. Some of the training imparted is the following,
•   Accent training.
•   Process oriented certifications.
•   Etiquette of Call Center.
•   Internet skills.
•   Promotional and sales skills.

5. Cost-effectiveness.
Another significant aspect why companies prefer outsourcing to Call Centers in India is because the cost of running a Call Center in India is nearly 50% less than running the same kind of Call Center in Americas, Europe, Australia, etc. Moreover, Indian Call Centers are always quality conscious and they meet up the higher standards set up by the outsourcing companies. Indian Call Centers functions on 24x7x365 days basis with strong customer focus. This has encouraged many global giants to outsource their Call Center services to India since they are able to get the same or better quality of Call Center services at nearly half the cost that they used to spend normally.

-- Prakash Malayalam
http://www.contussupport.com