New Technology Set To Transform The Food Service Industry

PRLog (Press Release) – Mar 12, 2008 – New Technology Set to Transform the Food Service Industry

(Marion, IN)- Depending on the restaurant, and how busy and classy it
is, one of two things until now seemed inevitable: either the waiter
is there too much, when he or she doesn't need to be, or else is not
there enough, when he or she is needed. Often the waiter routinely
disturbs the customers to find out if anything is needed or if they
are ready to order something or want more to drink or want their bill.
Frequently, this rudely, but perhaps unbeknownst to the waiter,
interrupts conversations and thought processes. The other possibility
is that the waiter is too often not there when needed, and people end
up waiting impatiently when they want something.  Both possibilities
are inefficient and out of place in a world where firms compete for
better customer satisfaction.
Matthew Tweedell, the founder of Tweedell's RECS (T_RECS) is
announcing the immediate release into the United States' market of
RECS (the Radio-Electronic Calling System), a system that resolves
this problem.  The new technology is a wireless waiter-paging system
using tabletop call bells to enable customers to signal the wait
staff.  In research conducted by a large restaurant chain, Yakitoria®,
headquartered in Russia, RECS was shown to increase profits by 25%.
Tweedell explains, "America is really going to be impressed with this."
Whenever someone wishes to summon a waiter, he or she presses the
button of a call bell.  A wireless signal indicating the table's
number is immediately sent to the administrator's terminal.  The call
bell confirms to the customer that the signal was sent by lighting up
or producing a melody.  The table's number appears on the indicator
and/or is relayed to a pager carried by the waiter.
This revolutionary concept was imported from Eastern Europe, where for
four years now restaurants were able to use RECS to facilitate
customer-waiter communication.  This system is employed in hundreds of
establishments, elevating service to new heights.
The developer of the system, Viner Gazizullin, said, "From the
thousands of call bells installed throughout Ukraine, Russia, and
Kazakhstan, we see that RECS changes the extent of service restaurants
were able to offer their customers."
The waiter-paging system can service to up to 99 tables and operates
with a range of over 100 yards.  The call bells are waterproof and
come in various designs.  T_RECS offers call bells with elegant
wood-carved design, painted or stained, as well as high-tech
see-through plastic call bells with shining diodes inside.