Mason, Ohio — Aero Fulfillment Services, a national provider of outsourced fulfillment services, recently hired Alisha McNary as vice president of customer experience.
McNary is charged with ensuring Aero's clients receive outstanding customer service and have access to the range of services they need from Aero. She will have direct responsibility over the account management staff, spearhead several initiatives to identify and develop new services, and explore ways to enhance existing ones — all activities designed to better meet clients' needs.
McNary has more than 20 years of fulfillment experience in senior leadership positions. She previously served as vice president of fulfillment for Mossberg and Company in South Bend, IN. While in this role and previous leadership roles she successfully implemented and managed marketing programs for Fortune 100 manufacturing, technology, finance, education and consumer products companies. These programs generated an average of over 20% new revenue annually and enabled the companies to offer new services to their existing customers.
"We are delighted Alisha has joined our team. She is uniquely qualified to help identify ways for us to better serve our clients from developing new services to ensuring our customer service is top-notch," said John Gimpel, Aero's president. "Aero is setting a whole new standard in fulfillment that delivers significant bottom line benefits to our clients. We call it Maximizing the Marketing Supply Chain, and Alisha will play a key role in the delivery of that new standard."
McNary is relocating from South Bend, Indiana and will reside in Mason with her husband and two children.
Aero provides fulfillment services to Fortune 1000 companies in consumer products, pharmaceuticals, financial services, publishing, paper and others. The services provided by Aero include product, premium and collateral distribution, e-commerce business solutions, assembly/packaging/
