This new Help Desk software is a sophisticated, user friendly web based enterprise package. It is fully integrated with Microsoft Active Directory and features a comprehensive search function and user security levels. This suite breaks support down to the user level, employees can effortlessly create, track, and trace work orders all the way through their process without having to contact the organization’
“This is truly cutting edge technology that saves any organization with even a small help desk thousands of dollars each month and also allows employees to be directly involved in the process from beginning to end.” says Jim Conley, Sr. Partner, Datacore Consulting.
The Modular Facility Management Maintenance Package was a 14 month long design project and is currently in use at over 50 Panera Bread locations. This enterprise level Work Order System provides management with a permanent audit trail of all maintenance requests that are entered through the system and creates the ability to archive and track work order history 24 hours a day, 7 days per week. This software allows for real-time access from maintenance personnel and management by allowing notes to be left on maintenance requests ensuring that they are fulfilled in a timely manner. This solution also allows for an escalation process, time-date stamping and full ISO compliant auditing.
“I am very pleased to include these new software suites in our SAAS offerings, they provide the value of an enterprise level program with a price tag that is reasonable for our small to medium business clientele.” says Nate Pinchot, Sr. Programmer, Datacore Consulting.
For additional information regarding Datacore Consulting, contact Christina Rios or visit www.datacoreonline.com.
Datacore Consulting is a premier Managed Service Provider (MSP) for an array of IT services, which empower businesses with the tools needed to succeed in today’s competitive market. The company’s powerful solutions enable their clients to reduce total cost of ownership and increase return on IT investment. Datacore’s team of certified professionals assist established businesses as well as emerging start-up companies, with technical solutions that work to reach their business and technology goals. With a state-of-the-
Contact:
Christina Rios
Marketing Manager
Datacore Consulting
1-800-244-4241
