InfoCall, the premier contact centre outsourcing provider in Bahrain, today announced a successful run in this year's MEFTEC. The company, which jointly showcased next-generation contact centre solutions with Altitude Software, announced that this year’s show has helped them open up new opportunities with existing customers, generate record number of sales leads and reinforce awareness of their expertise across the region. InfoCall’s contact centre is powered by the Altitude uCI solution since 2004.
InfoCall was established in July 2004 to provide outsourced contact centre services in the GCC region with a specific focus on serving the IT, automotive, banking and telecommunications industries. The company is positioned as the premier provider of inbound and outbound CRM outsourcing services in Bahrain. InfoCall specifically provides customer care, customer acquisition, technical support and debt-collection services in order to assist clients in attaining greater levels of loyalty and value with their customers. Key references include Microsoft, Toyota, BMI, Bahrain Ministry of Commerce, Amex and Media Generation Exhibitions.
Over the past 12 months, InfoCall has secured key contracts to provide CRM outsourcing services for leading international and local companies.
One recent contract won by InfoCall is with 2Connect, a Manama-based telecommunications service provider. To support its fast-growing activity in Bahrain, 2Connect has selected InfoCall for its ability to efficiently deliver cost-effective, reliable contact centre outsourcing services. By outsourcing key CRM operations to InfoCall, the telecommunications service provider is already experiencing enhanced customer satisfaction as well as substantial cost savings.
Another key contact centre outsourcing project recently inked by InfoCall is with Jasmi's, one of the largest fast food chains in Bahrain. The outsourcing company will manage all Jasmi's inbound calls from customers hungry for service. Thus, every meal order will arrive at the InfoCall contact center where, after taking the orders, agents will pass requests to the nearest Jasmi’s restaurant with guaranteed delivery in 30 minutes.
The contact centre outsourcing company is also handling inbound customer care on behalf of a fast-growing bank in the Middle East. The bank has outsourced a business unit to InfoCall since January 2008 to better serve its customer base in Bahrain.
"Our continued growth has turned out to show strong momentum over the past 12 months. These latest agreements with key organisations highlights the quality of our agents and technology, as well as the range of our contact centre outsourcing services in the GCC," commented Roydon Rosario, InfoCall Operations Manager.
