Xceed Breaks New Ground

PRLog (Press Release) – Feb 07, 2008 – Xceed, the Global Business Process Outsourcing (BPO) contender, operating one of the largest contact centers in the Southern Mediterranean region, has expanded its operations in Cairo’s latest technology park “The Smart Village”, to accommodate the remarkable growth in the demand for its services. Dr. Tarek Kamel, Egypt’s Minister of Communication and Information Technology inaugurated Xceed’s new facility yesterday, February 5, 2008. Dr. Ahmed Nazif, Egypt’s Prime Minister, plans on visiting the new facility tomorrow also; which reinforces the Government support for the consistently growing industry.
The new facility is a mirror of Xceed’s current facility in terms of software and hardware systems and infrastructure, which reflects the very best of current international contact center standards. The facility is operating at a capacity of 215 seats, which are expected to employ 400 people. ”The new contact center is currently utilized by 60% and employs 230 agents, which reinforces Xceed’s position as an industry leader, and the overall industry growth at a macro level” explains Ossama Nazmi Xceed’s Vice President of Marketing and Business Development.
“The quality of Egypt’s workforce, has enabled Xceed to have global footprints and expand its business with leading fortune five hundred companies which made the decision to expand our operations here an easy one" said Ahmed Refky Xceed’s Senior Vice President for Corporate Functions. “Today’s announcement reconfirms our commitment to keeping Egypt as one of our primary contact center operation sites, as a result of its proven track record as a location” continues Ahmed Refky.
“Since launching in late 2003 Xceed’s contact center operations started with 300 employees, and we have expanded our workforce to about 1,500 over 3 years. The new expansion will increase that total to as many as 2100 employees” said Alaa El Shafei, Xceed’s Senior Vice President for Support Functions. The expansion clearly underpins Xceed’s success as a leader in the contact center industry not only in Egypt but across the world, as the new facility shall continue to serve clients from across the globe responding to their integrated customer care needs and associated back office processing requirements.

Xceed has quickly established momentum and established a customer/employee focused organization with quality and cost effectiveness as its main driving motives. Xceed today, has a renowned global presence through its clients list that includes several leading fortune 500 companies in the IT and Telecommunication sector, in addition to its top of the notch quality certificates and industry awards.

Xceed's award-winning services provide clients with the scale able, diverse and value added operations to ensure the best return on investment. Xceed has been awarded "The Outsourcing Service Provider of the Year Award” for two consecutive years, 2006 and 2007. It has also been short listed by the industry's prominent magazine Call Centre Focus for the “Non European Call Centre Award” for the year 2007. While on the client level, Xceed was awarded the Microsoft Premier Vendor Award in 2006.