Webgreeter
Basically, a junior greeter first greets the visitor. It’s the junior greeter’s job to qualify the visitor, ask about his requirements. The junior greeter then refers the visitor to a suitable senior greeter in accordance with the visitor’s requirements. Now this senior greeter is someone who specializes in the area that the visitor wants information about. All the information that the junior greeter has obtain is relayed to the senior greeter, and, hence, the job is made simpler and the senior greeter knows what to deal with.
For example, if a visitor wants information about mortgage rates, the junior greeter refers him to a greeter who has adequate information about the aforementioned subject. Likewise, if the visitor wants information related to income tax, he can be referred to a greeter who has commendable knowledge on the subject and can be trusted to deal with it competently. The advantages of this method are manifold, both to the visitors and the site owners.
This new model makes the site more convivial and user friendly. Navigating the internet for information can be complex and futile in many cases. Either the information is too scarce or way too much which makes it all the more difficult to get the required information. With tree like answers provided by the greeters, visitors can make informed decisions more easily.
Visitors get just what they are looking for since greeters who specialize in a specific subject provide information. This method is also time saving since the greeter now knows what the visitor is looking for and takes on from there, as opposed to first having an introduction then ensuring what the visitor is looking for.
For the site, its work made easy since work is more divided. Also, it’s easier to train a greeter in a specific subject as opposed to training a greeter on all subjects. Work is done faster with the introduction of this model since a greeter does not have to search for information.
It adds a personalized touch to the site since greeters become more involved with the visitors to solve a problem. They can also develop long term relationships with visitors and become their trusted advisors. These greeters, who undergo extensive training, also assist in navigating visitors through tricky websites. They guide the visitors and try to generate leads. They also aid the visitors in their decision making process if they are unable to decide. The greeters are friendly and genuinely interested to see that the visitors get exactly what they are looking for.
Photo:
http://www.prlog.org/
