The G2G3 survey of 203 service management professionals was undertaken at a number of international IT Service Management events including both the US and UK Annual IT Service Management Forum (itSMF) conferences, held in North Carolina, US, in September and Brighton, UK, in November.
Respondents to the festive survey were asked to reveal their innermost service management Christmas wishes. Surprisingly, more than half of those polled (57%) wished for cultural and people improvements, ranging from ‘increased internal awareness of the importance of IT service management’ to ‘better management buy-in’ and ‘happier, more motivated teams’.
25% of those polled wished for knowledge and educational improvements arising from the introduction of the IT Infrastructure Library (ITIL) v3. A patient one-third of this group (8% of total) wished for an ITIL V3 Service Manager’s bridging course to be added to the ITIL V3 education portfolio.
On the technology front, 18% of the respondents expressed dissatisfaction with their current service management technology choices, with responses including wishes for ‘more intuitive service management reporting’ to ‘more reliable software solutions’. Nearly half of those seeking technology improvement (7% of total) wished for technology improvements in the area of their Configuration Management Database (CMDB).
Mark Ross Sutherland, CEO at G2G3 said: “These results clearly show that people and situational awareness within Service Management is top of the agenda for many organizations. Ways of achieving positive cultural change must be sought to energize people and accelerate business results”.
G2G3 offers a range of bespoke and out-of-the-box IT service management and project management simulations and transforms communication into an engaging, fun and highly memorable shared experience. The company's clients include some of the world's largest organizations including HP, BMC and DHL.
For more information contact Donna Kudarenko at G2G3: dk@g2g3.com + 44 (0) 131 461 3333.
