Discount Bathroom Vanities (DBV), a leading online supplier of bathroom vanity cabinets, glass vessel sinks, mirrors, glass tiles and accessories, announces a new quality control initiative aimed at raising its level of customer service and satisfaction even higher. The company has posted a survey on its website asking for customer feedback on the entire shopping experience from initial website visit to actual product use. Respondents will be eligible for a $250 rebate on their orders, the winner being randomly picked throughout the year from a group of finalists selected by DBV officials for the thoroughness of their answers.
The survey can be found at: http://www.discountbathroomvanities.com/
A DBV spokesperson said that the company is interested in all responses, positive or negative. It is so committed to this ongoing performance review that it is steering customers to the survey via its e-mail order and shipping confirmations, and whenever a purchase is made by phone. The company is unique in the industry for soliciting customer opinion in such an active way. It has introduced the survey concurrently with an expansion of live phone support hours, doubling the number of customer sales representatives, and updates to its website product descriptions.
Discount Bathroom Vanities is a privately owned company headquartered in Hightstown, NJ. The company specializes in offering Italian-designed, quality merchandise at cut-rate prices and personalized service. It will soon be expanding into a larger warehouse/office/
