My Tech Guru announced today that its Basic Laser Printer Repair and Maintenance Training is now available in an instant access online format. The Windows Media training format is expected to allow more individuals access to the training as it can be accessed from anywhere with a broadband Internet connection. This should help firms reduce printer down time, help maintain a consistent level of document production, and help reduce fees paid to outside contractors.
The instant access laser printer repair training is currently available in single-user licenses. The unlimited-user version includes clips in Windows Media format that could allow corporate help desks to create help pages or reply to specific user help tickets with URLs to a specific video clip through the company's WAN. Clips are generally no longer than 5 - 8 minutes in length, basic diagnostic determination can be completed within an additional 10 - 20 minutes by following the instructions, and then the repair can be completed directly by the end user. If a diagnostic determination cannot be made or the problem is more advanced, a technician ticket can then be generated based upon more complete information. This procedure can virtually eliminate unnecessary technician visits for basic maintenance, image defects, and paper jamming issues.
"Instant access to the laser printer repair training was the obvious next evolutionaly step," explained Brad Barton, founder and owner of My Tech Guru. "This basic laser printer repair training costs less than a single maintenance kit, substantially reducing outsourced repair costs and minimizing down time. Not only that, I'm showing customers how to reduce the cost of that maintenance kit by 50% or more in most cases."
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