1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution

Cardiff and Newport Volkswagen Choose t2

With a stylish new headquarters in Cardiff Bay, David Pugh–Jones, Managing Director of Cardiff and Newport Volkswagen number one priority is to make sure the client experience matches the impressive new premises.

FOR IMMEDIATE RELEASE

 
PRLog (Press Release) - Sep. 26, 2007 - With a stylish new headquarters in Cardiff Bay, David Pugh–Jones, Managing Director of Cardiff and Newport Volkswagen number one priority is to make sure the client experience matches the impressive new premises.  

t2 business solutions were contacted and asked to draw up a training programme for all client facing staff.  The fully tailored customer service training programme needed to incorporate existing issues and anticipate any future ones.  The training also needed to be diverse enough to apply to all genres of staff from receptionists through to technicians.

t2’s training team worked closely with Hilary Pugh -Jones, Customer Care Manager, to develop the Creating Exceptional Customer Service training programme. This was run over two days to the teams of receptionists, drivers and service personnel.  Due to its success, a further days training has been arranged for the sales staff and service technicians.

David Pugh-Jones, Managing Director of Cardiff & Newport Volkswagen says “we chose t2 business solutions as our provider because we believed they could provide the tailored customer service training and development, to ensure that all our customers will be cared for professionally and competently in a friendly and welcoming manner.

“Since the training – we feel that the approach to customer service is far more uniformed and staff feel more motivated by the investment we’ve shown in them.  The fact that the course was fully tailored to us and our problems meant that I knew I wasn’t wasting money on irrelevant, generic training – I knew our problems would be addressed and rectified.”

Rob Marr, t2 Managing Director said “David’s vision was very clear from the beginning which made creating the programme they required much easier.  When you have a clear objective to work from – it is very inspiring.  We have enjoyed working with Volkswagen on this project, and we hope to work with them even more in the future.”

For further information, visit http://www.t2business.co.uk

--- End ---

Click to Share

Contact Email:
Source:t2 business solutions
Website:http://www.t2business.co.uk
Phone:02920799133
Zip:CF14 5HL
City/Town:Cardiff - South Glamorgan - United Kingdom
Industry:Education, Business
Tags:Training, Business, solutions, ilm, nvq, coaching, support, cardiff, t2, south wales, newport, volkswagen, meeting, room
Shortcut:prlog.org/10032083
Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share