BCI working on World’s First Talent Management Maturity Model Certification for BPO Organizations

PRLog (Press Release) - Sep 06, 2007 -
BPO Certification Institute Inc., (BCI) the world’s largest BPO Certification body is in the final lap of completing the credentialing of the world’s first Talent Management Maturity Model Certification for BPO and Call Center Organizations. The T-3M is expected to fill the long-felt gap by BPO clients who need a surety on the talent quality and retention capability of vendors before entrusting them with their business processes.

The T-3M architecture has 5 levels and proposes to assess the HR and Talent systems of BPO organizations across 10 performance-critical parameters before assigning them a T-3M Level. Typically, a T-3M Level 5 BPO will have the most advanced Talent Management Systems and therefore is likely to exhibit most reassuring levels of Resident Talent Quality, Employer Brand Equity, Talent Retention and Talent Performance/ Productivity.

A T-3M certified BPO Organization, therefore is expected to be potentially more attractive for clients, employees and investors.