Hyderabad, September 3, 2007 - Satyam Computer Services Ltd, has been ranked the No.1 ITO: Global Process Consulting vendor by the 2007 Black Book of outsourcing. This Number 1 Global ITO: Process Consulting Vendor, especially coming from an independent and established source like The Black Book of Outsourcing, vindicates the investments by Satyam in developing a strong process oriented organization since 1993. It also is a vindication of the ‘first mover’ advantage amongst India Inc. companies, to invest and create a Quality and Process Consulting arm that extended Satyam’s internal process benefits to its clients. The respondents for the survey were from North America, UK, Western Europe and Asia-Pacific region.
Shailesh Shah, Head – Corporate Strategy Group, Satyam says “Satyam’s process surety has established significant credibility in the market. Process Consulting has helped innovation to make it even more effective & efficient.”
Black Book conducted this survey from March - May 2007, consisted of 26 client satisfaction criteria on questions related to Senior Management in four focus areas: C-Level, Commitment, Human Capital Performance, Corporate Direction and Leadership Impact. Additionally, eighteen client satisfaction criteria on Operational Excellent questions were focused on innovation, reliability, trust, brand image, customer relations, security, viability and process improvement results.
Mohan Srinivasan, Head - Business Process Consulting said “This is a prestigious moment for Satyam's quality and process consulting business. The report captures the core purpose and quality ethos of the organization. The ranking bears testimony to our process focused enhancements for ITO deals. This day heralds the emergence of a new found resolve to contribute to the success of our customer's outsourcing program, making it a pleasant experience all the way."
In addition to Process Consulting, Satyam has also been ranked at Number 1 position in the following areas:
ITO: Business Intelligence & Data Warehousing
ITO: Application Services
ITO: Full Service ERP: SAP/Oracle/PeopleSoft/
ITO: Process Consulting
ESO: Integrated Solutions
ESO: Full Service PLM /End-to-End
Doug Brown, Managing Partner Brown-Wilson Group & Co-Author, The Black Book of Outsourcing, said "Satyam continues to be on the top few ITO Outsourcing vendors. The Process Consulting, has however taken a leap forward over the last 7years, and propelled itself to the number one rank. The interesting point to note is that Satyam has emerged as the No.1 in 7 and among top 3 in 14 of the 18 parameters. This demonstrates Satyam's global recognition as an end to end Managed Services ITO player. Some of the key parameters included Innovation, Risk Management and security; Value delivery focus; and ability to bring together a seamless integration of process and technology."
About Satyam
Satyam (NYSE: SAY), a leading global business and information technology services company, delivers consulting, systems integration, and outsourcing solutions to clients in 20 industries and 57 countries.
Satyam leverages deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance. The company’s 42,500* professionals excel in engineering and product development, supply chain management, client relationship management, business process quality, business intelligence, enterprise integration, and infrastructure management, among other key capabilities.
Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia, Singapore, and Australia serve 570* clients, including one-third of the US Fortune 500. For more information, see www.satyam.com.
*As of June 30, 2007
