The Empiria Groups' Customer Experience survey is now on-line!

PRLog (Press Release) – Companies operating in saturated and highly competitive markets all agree, that price, features, quality or level of service are no longer enough to differentiate a brand in the eyes of customers. The only thing that will set a brand apart from the competition is the perception and experience that customers have with this brand.
However not all companies succeed to build exceptional brands and improve long term loyalty. The results of this survey will provide valuable input and ideas on crucial opinions about customer centricity.

All marketing, CRM, Customer Care and other professionals are welcome to take part in the survey, which can be found at http://www.empiriagroup.eu/survey . Respondents will have a chance to submit their opinions until 10th of November.

In return for completing the survey, qualified professionals can choose incentives such as a discount on the conference fee or receiving select conference materials (download case studies, the full conference report, survey results and panel discussion transcripts)

The survey consists of 8 questions, focusing on both the general orientation and philosophy of companies as well as practical strategies necessary for delivering exceptional customer experiences. The results will be used as input into panel discussions and roundtable sessions at the Optimising Customer Experience conference in Barcelona, held on 15-16 November.

To take the survey, please visit: http://www.empiriagroup.eu/survey

For more information on the conference, please visit: http://www.empiriagroup.eu/cem

PR Contact: Gabriel Meixner   
Empiria Group
Farska 4
94901 Nitra
Slovakia

Telephone: +421 376 969 211
Fax: +421 376 969 280
gabriel.meixner@empiriagroup.eu
www.empiriagroup.eu